New features CRM 2016 Online

The new latest version of Dynamics CRM Online has been enhanced with a number of new features. View the release overview video from Microsoft here: Microsoft Dynamics CRM 2016 Release Overview

You can read more about the below features in an article by PowerObjects.

  • Interactive service hub for customer service agents
  • Simplified case routing
  • Improved knowledge management capabilities
  • Initiate Word templates from CRM forms or automatically using workflows
  • Quickly analyze data with Excel templates. You can even download them using the CRM mobile application
  • Identify documents releant to you in CRM using Delve¬†
  • View Documents from a variety of sources in CRM and the CRM mobile app. This includes files from OneDrive for Business, SharePoint and Office 365 groups.
  • A CRM App for Outlook which also works on Outlook for Mac and on phones.